Shopping Actions policies
The following Google policies need to be considered to ensure vendor suitability for approval to participate in Google Shopping Actions
- Your default return policy can be configured in the merchant center > Shopping Actions and needs to accommodate
- Provide a minimum 30-day return policy for all items, starting from their delivery date.
- Allow an extra 20 days from the end of return eligibility for the return to arrive at your facility.
- Process the refund within 2 business days of the return arriving at your facility.
- Restocking fees are not allowed and therefore cannot be specified. Any products requiring restocking fees should be excluded from the feed.
- To ensure your return-eligible items can be returned without any special packaging requirements, they should not exceed the following dimensions:
- Maximum weight: 150 lbs.
- Maximum length: 108"
- Maximum girth: 165"
- Products with handling times longer 4 days should be excluded from the feed.
- Orders that aren't shipped within the stipulated handling time may be canceled automatically by Google to ensure a good user experience.
Products listed in the restricted categories or product type
lists,
should be excluded from the feed. Please review link for complete details
About retailer standards and policies
Retailer standards are intended to ensure a smooth customer experience as well as help you measure your performance success and identify areas for improvement. Each month, retailers receive a rating that reflects how closely the retailer is meeting Google’s customer service standards. To understand Google's evaluation criteria please review the following link
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