How are customer service questions handled?
Customer support will be handled by Google, however merchants must adhere to a required response time SLA of 8 business hours for any customer service issues escalated by Google to their customer service teams.
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Who fulfills orders, sends customer communications, and leads customer service?
Customers are not buying from Google; they’re buying from the merchant, with Google processing the payment and helping to guarantee customer satisfaction. Merchants will be responsible for fulfilling the order, while Google will be responsible for ...
What customer data will Google share with merchants?
In order to fulfill the order placed, Google will share the customer’s name, shipping address and proxy email with that merchant. If a user opts in to marketing choice, we will also share the customer’s real email address with the merchant.
What is the returns process now that Google is handling customer service and returns with users?
Google-facilitated returns are required for Shopping Actions retailers. Our return process helps provide a consistent and reliable customer experience. To ensure this consistent customer experience, Shopping Actions requires all items to at least ...
Shopping Actions policies
The following Google policies need to be considered to ensure vendor suitability for approval to participate in Google Shopping Actions About return policies for Shopping Actions (visit link for complete return policies) Your default return policy ...
Why would a merchant sell products via Google Assistant?
7 in 10 smartphone owners speak to their devices to get answers to questions. 41% of users would like to make/manage shopping lists by speaking to a digital assistant. As consumers become more used to voice search for their day to day activities, ...